So your organisation has partnered with Cinapsis, and clinicians now have access to the platform. But how do you encourage your team to take the leap and start actually using the platform to access advice and guidance, manage patient referrals and deliver collaborative care?
Our Project Delivery Manager, Dominic Markham, shares 5 important steps that you can take to promote uptake and maximise our technology’s benefits to clinicians and patients.
1. Clearly communicate what’s changing and why
You’re introducing Cinapsis to your organisation to transform communication between colleagues and services. So you need to communicate this rationale to the clinicians who are expected to use the platform!
No one likes to feel like change is being forced upon them, which means that you need to win the support and enthusiasm of your colleagues. By explaining exactly how the introduction of Cinapsis is going to change the way they carry out certain activities and tasks, and by spelling out in detail how these changes are going to help reduce workload, streamline processes and reduce system pressures, your team will be more motivated and willing to engage with the platform.
Also be sure to outline how using Cinapsis will ultimately improve outcomes for patients - by enabling them to access the best and most appropriate treatment more quickly. No doctor wants to see their patients stuck on a waiting list, and we’ve noticed a real appetite for solutions with the power to make a difference.
2. Create time for users to complete online training
In healthcare settings, time is a precious resource. With so many important jobs to complete, sitting through endless online training is usually the last thing that staff want to do!
This is why we built Cinapsis to be as intuitive and user-friendly as possible. In fact, the platform is so self-explanatory and easy to navigate that only a few minutes of online training are necessary before users are fully up to speed with every feature and capability.
Make sure that your team is aware of this, so they are not put off from using the platform by fears of losing a whole morning to training. Either let everyone complete the onboarding steps according to their own schedules, or block out half an hour of everyone’s time during your next staff meeting or training day to get everyone up to speed at the same time.
This one minute video explains how new users can create their account on the Cinapsis platform in just a few clicks. After completing this stage, the user can access the library of tutorial videos within the platform itself - covering everything from capturing and sharing a clinical image to completing a patient referral.
3. Appoint a colleague champion to support and motivate others
Do you have one ‘tech hero’ clinician in your practice who’s knowledgeable about digital systems and enthusiastic about Cinapsis’s potential to transform primary care delivery?
This person has a valuable role to play in supporting and inspiring their colleagues to onboard and start using the platform too.
People tend to want to copy the actions of people they respect (this is the entire basis of social media Influencer Culture, after all), which means that internal tech champions can be very influential in driving adoption. They can also help to address questions and solve issues encountered by newly-onboarded colleagues.
If no one in your practice is well placed to become a Cinapsis champion, contact our Customer Support team to be put in touch with a champion in a neighbouring organisation.
4. Check that users are using the new system after training
So everyone has successfully created their accounts and completed training… but don’t stop your onboarding efforts there! Every few weeks, take a close look at your platform usage data to make sure that everyone is making full use of all the features and capabilities. If you notice that there is evidence of under-utilisation, act to find out the reasons why and resolve any blockers.
Some of our partner organisations introduce an internal league table to motivate their clinicians to use Cinapsis for referrals and advice and guidance - because everyone loves a bit of healthy competition, right?
5. Ensure that users know how to to get more help if they need help e.g. Knowledge Base, contacting support or the local champion
One reason why you might notice limited usage of Cinapsis by certain clinicians is because they don’t feel confident with the technology. Asking for help isn’t something that comes naturally to everyone, but you can make sure that everyone knows how and where they can quickly access support and instruction on how to make the most of Cinapsis.
A few weeks after your organisation goes live with Cinapsis, remind everyone where help is available (our Knowledge Base) and who they can reach out to and how (our Customer Support reps and local clinician champions).
Looking for more expert tips and advice on how to successfully embed Cinapsis into your organisation? Get in touch with Dominic directly: email@example.com