Drawing on her extensive experience in CS, Amrisha plays a key role in supporting Cinapsis’s partners to get the very best outcomes from our technology.
Tell us a bit about yourself and your professional background:
My background has mainly been in administration and customer service. I’ve been lucky enough to work for several different companies, and at each one I was able to expand my skillset and learn from impressive teams. Most recently, I worked as a Practice Administrator for a private GP practice, where I had a front-row view of the issues that primary care teams face on a daily basis.
When (and why) did you join Cinapsis?
I joined Cinapsis in June 2021. At the time, I was looking for a new challenge in a fast-growing company, but I also wanted to remain in the health sector and to continue helping others. The Customer Support role at Cinapsis ticked all the boxes!
What specific skills and experience do you bring to the role?
I’ve worked in customer service for more than 8 years, and during this time I’ve developed strong rapport-building skills that have helped me build long lasting relationships with clients. These include being able to listen, to have empathy and treat people with kindness - because you truly don't know what they are going through - and last but not least: attention to detail.
What are your responsibilities?
I am responsible for escalating any technical or service issues that are reported on the Cinapsis platform, and for ensuring that they are investigated and resolved in a timely manner.
What does a typical day look like in your role?
For me, a normal day starts by checking all emails, tickets and dealing with any incoming live chats on Zendesk. I then escalate issues to our team in development and update the user on the outcome of their case. Alongside this, I also pass on feedback from our users to our design team, and regularly assess our working practices to identify possible improvements or efficiencies that could be made.
What’s the best thing about being in the Cinapsis team?
Without a doubt it’s the people in the team. They are incredibly supportive and are always striving for the best for one another. Owain is an exceptional leader, and he always strives to bring out the best in his team! (No, he didn't pay me to say that!)
What’s been your proudest achievement in your role to date?
I was fortunate to be part of the small team involved in the initial setup of our advice and guidance project with Bath, and North East Somerset, Swindon and Wiltshire CCG. It was a very rewarding experience to see the start of a project and to then see it roll out, delivering real benefits to clinicians and patients in the South West. I learned a lot during that period and it helped me grow further in my role.
What are your aims and ambitions for the remainder of 2022?
I would like to continue to learn new skills so that I can offer even greater support to our partners and users. I would also like to look at further opportunities within Cinapsis to develop my experience further. I think the future looks bright!
What does the next year hold for Cinapsis? What are you excited about?
I’m looking forward to our further expansion, to new partnerships and to seeing our new projects come into their own. I’m excited to see how much more we will grow as a team and to see each of us reaching our highest potential.
Have you got any hidden talents or fun facts about you?
Sorry, no hidden talents! But one fun fact is that I used to work for Joe Wicks’ company, The Body Coach, where I supported hundreds of people to achieve their fitness goals.
Aside from work, I really enjoy both baking and photography, as these hobbies allow me to explore my creative side. I also love exploring different cuisines from all over the world and understanding different cultures.
How can readers contact/connect with you? (email, social media handles etc)