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#1 referral management solution for healthcare
#1 referral management solution for healthcare
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#1 referral management solution for healthcare
#1 referral management solution for healthcare
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#1 referral management solution for healthcare
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    • Privacy notices

      Monmedical Ltd is a company registered in England and Wales whose company number is 09488206 and whose registered address is of Red House Cemetery Pales, Brookwood, Woking, England, GU24 0BL. Cinapsis is a trading name of Monmedical Ltd. Any use of the name “Cinapsis” and the terms “us” or “we” refer to Monmedical Ltd.

       

      This privacy policy explains how we will use the data you provide to us when using the Cinapsis platform. There are three separate privacy notices for:

      1. patients
      2. primary care healthcare professionals and
      3. secondary care healthcare professionals.

       

      Privacy Notice – Patient Data

       

      Your personal data – what is it?

      Personal data relates to a living individual who can be identified from that data. Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or likely to come into such possession. The processing of personal data is governed by the General Data Protection Regulation 2016/679 (the “GDPR”).

      This Privacy Notice tells you what to expect in relation to personal information about you which is collected, handled and processed by Monmedical Ltd.

       

      Who are we?

      We are Monmedical Ltd of Red House Cemetery Pales, Brookwood, Woking, England, GU24 0BL. Cinapsis is a trading name of MonMedical Ltd.

      Cinapsis is a Data Processor, holding and processing Patient Data on behalf of Data Controllers who will typically be one of: individual GP Practices (or clinical Commissioning Groups on their behalf), Acute Hospital Trusts, Mental Health Trusts or District Nursing Providers.

      Cinapsis is the provider of communications systems to the NHS and Private Health Providers that facilitate easier and faster patient-specific discussions between different teams of clinicians. The overall objective is to ensure patient pathways are not delayed unnecessarily on account of clinicians being unable to contact each other.

      We acknowledge and agree that any personal data of yours that we handle will be processed in accordance with all applicable data protection laws in force from time to time. Currently, the Data Protection Act 2018 applies and the General Data Protection Regulation 2016/679 (the “GDPR”).

      The information we may collect – Patient Data

      The information about you that we may collect, hold and process is set out below:

      • NHS Number – Your 10-digit NHS Number;
      • Photo Images – relevant photos taken by your GP or other healthcare professional facilitating a request for specialist advice;
      • Call Recording – a recording of an advice conversation between your GP and a healthcare specialist (e.g. an NHS hospital consultant) which could on occasion include your name;
      • Associated Notes – any notes or advice request sent by one clinician to another to support the clinical advice discussion.
      We validate your NHS number by querying NHS Digital’s Personal Demographic Service (PDS) so that the GP can confirm the NHS number entered is correct. This information will have been provided, or will be provided, by you, your GP or other clinician from whom you are requesting healthcare advice/services in order to provide you care to the highest possible standard.

       

      How we use the information

      The above information is used/retained, upon the instruction of the Data Controller, as part of your medical records and serves as a record of advice given should any healthcare organisation need to access it in the future with regard to providing high quality care to you.

       

      How we hold the information

      All the personal data we have is stored on our databases in the UK.

       

      Disclosure of your information

      Your personal data will be treated as strictly confidential and will be not be shared with any organisation other than those involved in the advice discussion unless required so by law or upon your explicit consent.

       

      Legal basis for processing the information

      The legal basis upon which the Data Controller will hold and process your data is Consent.

      Consent: the individual has given clear consent for their personal data to be processed for a specific purpose.

       

      Retention of your data

      Your data will be retained in accordance with Department of Health guidelines and in accordance with our Data Retention Policy.

       

      Your rights

      You currently have the right at any time to ask for:

      • Access to your data – a copy of the information about you that we hold.
      • Erasure of your data – removal of data
      • Restriction of processing – restriction in the way data is processed
      • Objection – Correction of erroneous data
      • Data Portability – Transfer of your data to another provider of services
      • Complaint – you can complain to the Information Commissioners Office (0303 123 1113 or via ico.org.uk\concerns)

      If you would like to make a request for any of the above, please email Dr. Owain Rhys Hughes, Data Protection Officer at support@cinapsis.org.

       

      Withdrawal of consent (Opt Out)

      If you have provided consent to the Data Controller to process your data you have the right to withdraw this and opt out at any time. In order to do so you should contact us by emailing Dr. Owain Rhys Hughes, Data Protection Officer at support@cinapsis.org.

       

      Concerns

      If you have a concern about the way we are collecting or processing your personal data, you should raise your concern with us in the first instance or directly to Information Commissioners Office at www.ico.org.uk\concerns.

       

      Contact

      Please address any questions, comments and requests regarding our data processing practices to Dr. Owain Rhys Hughes, Data Protection Officer at support@cinapsis.org

       

      Changes to the Privacy Notice

      This Privacy Notice may be changed by us at any time.

       

       

       

      Privacy Notice – Primary Care Healthcare Professionals (HCP) (e.g. GPs, dentists, optometrists etc).

       

      Your personal data – what is it?

      Personal data relates to a living individual who can be identified from that data. Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or likely to come into such possession. The processing of personal data is governed by the General Data Protection Regulation 2016/679 (the “GDPR”).

      This Privacy Notice tells you what to expect in relation to personal information about you which is collected, handled and processed by Monmedical Ltd.

       

      Who are we?

      We are Monmedical Ltd of Red House Cemetery Pales, Brookwood, Woking, England, GU24 0BL. Cinapsis is a trading name of MonMedical Ltd.

      Cinapsis is the Data Controller for the purposes of retaining data relating to Primary Care Healthcare Professionals (e.g. GP’s, dentists, opticians ect.)

       

      Cinapsis is a secure unified communication platform delivering secure messaging, video and telephony. It was built to improve management of referrals between healthcare services - social, primary, secondary and tertiary care. It works on any device – mobile, desktop, and web and is cloud based so it is easy to deploy and manage for organisations of any size. All meetings - calls and video – are recorded, encrypted and securely stored. Users can easily share images, videos, and radiology from their desktop or using our secure mobile applications. Schedule telephone and video consultations at convenient times using our booking system. Enables you to build Advice & Guidance, referral management, triage and Virtual Clinics at different points along your care pathways. All data stored at rest on the N3 network. The Cinapsis platform promotes more efficient communication between clinicians so that patients receive higher quality care and the next step in the care plan is the right one.

      We acknowledge and agree that any personal data of yours that we handle will be processed in accordance with all applicable data protection laws in force from time to time. Currently, the Data Protection Act 2018 applies and the General Data Protection Regulation 2016/679 (the “GDPR”).

      The information we may collect – Data relating to Primary Care Healthcare Professionals (e.g. GP’s, dentists, opticians.)

      The information about you that we may collect, hold and process is set out below:

      • Name
      • Job title
      • Employing organisation
      • GMC number (or equivalent)
      • Email address
      • Your image
      • Mobile phone number
      • Photograph

      This information will have been provided, or will be provided, by you or a third party who we work with, such as your employing organisation.

       

      How we use the information

      The above information is used to facilitate clinician to clinician contact via the Cinapsis system, for the purposes of providing high quality care to patients.

       

      How we hold the information

      All the personal data we have is stored on our database in the UK.

       

      Disclosure of your information

      Your personal data will be treated as strictly confidential and will be not be shared with any third-party organisation other than with your explicit consent.

       

      Legal basis for processing the information

      The legal basis upon which we hold and process your data is Public Task.

      Public task: the processing is necessary for you to perform a task in the public interest or for your official functions, and the task or function has a clear basis in law.

       

      Retention of your data

      Your data will be retained for no longer than is necessary and in accordance with our Data Retention Policy.

       

      Your rights

      You currently have the right at any time to ask for:

      • Access to your data – a copy of the information about you that we hold.
      • Erasure of your data – removal of data
      • Restriction of processing – restriction in the way data is processed
      • Objection – Correction of erroneous data
      • Data Portability – Transfer of your data to another provider of services
      • Complaint – you can complain to the Information Commissioners Office (0303 123 1113 or via ico.org.uk\concerns)

      If you would like to make a request for any of the above, please email Dr. Owain Rhys Hughes, Data Protection Officer at support@cinapsis.org.

       

      Withdrawal of consent (Opt-Out)

      If you have provided us with your consent to process your data, for the purpose of using our services you have the right to withdraw this and opt out at any time. In order to do so you should contact us by emailing Dr. Owain Rhys Hughes, Data Protection Officer at support@cinapsis.org.

       

      Concerns

      If you have a concern about the way we are collecting or using your personal data, you should raise your concern with us in the first instance or directly to Information Commissioners Office at www.ico.org.uk\concerns.

       

      Contact

      Please address any questions, comments and requests regarding our data processing practices to Dr. Owain Rhys Hughes, Data Protection Officer at support@cinapsis.org.

       

      Changes to the Privacy Notice

      This Privacy Notice may be changed by us at any time.

       

       

      Privacy Notice – Secondary Care Healthcare Professionals (HCP) (e.g. hospital consultants).

       

      Your personal data – what is it?

      Personal data relates to a living individual who can be identified from that data. Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or likely to come into such possession. The processing of personal data is governed by the General Data Protection Regulation 2016/679 (the “GDPR”).

      This Privacy Notice tells you what to expect in relation to personal information about you which is collected, handled and processed by Monmedical Ltd.

       

      Who are we?

      We are Monmedical Ltd of Red House Cemetery Pales, Brookwood, Woking, England, GU24 0BL. Cinapsis is a trading name of MonMedical Ltd.

      Cinapsis is the Data Controller for the purposes of retaining data relating to Privacy Notice – Secondary Care Healthcare Professionals (e.g. Hospital Consultants).

       

      Cinapsis is a secure unified communication platform delivering secure messaging, video and telephony. It was built to improve management of referrals between healthcare services - social, primary, secondary and tertiary care. It works on any device – mobile, desktop, and web and is cloud based so it is easy to deploy and manage for organisations of any size. All meetings - calls and video – are recorded, encrypted and securely stored. Users can easily share images, videos, and radiology from their desktop or using our secure mobile applications. Schedule telephone and video consultations at convenient times using our booking system. Enables you to build Advice & Guidance, referral management, triage and Virtual Clinics at different points along your care pathways. All data stored at rest on the N3 network. The Cinapsis platform promotes more efficient communication between clinicians so that patients receive higher quality care and the next step in the care plan is the right one.

      We acknowledge and agree that any personal data of yours that we handle will be processed in accordance with all applicable data protection laws in force from time to time. Currently, the Data Protection Act 2018 applies and the General Data Protection Regulation 2016/679 (the “GDPR”).

      The information we may collect relating to Secondary Care Healthcare Professionals (e.g. Hospital Consultants)

      The information about you that we may collect, hold and process is set out below:

      • Name
      • Job title
      • Employing organisation
      • GMC number (or equivalent)
      • Email address
      • Your image
      • Mobile phone number
      • Photograph

       

      This information will have been provided, or will be provided, by you or a third party who we work with, such as your employing organisation.

      How we use the information

      The above information is/will be used to facilitate clinician to clinician contact via the Cinapsis system, for the purposes of providing high quality care to patients.

       

      How we hold the information

      All the personal data we have is stored on our databases in the UK.

       

      Disclosure of your information

      Your personal data will be treated as strictly confidential and will be not be shared with any third-party organisation other than with your explicit consent.

       

      Legal basis for processing the information

      The legal basis upon which we hold and process your data is Public Task.

      Public task: the processing is necessary for you to perform a task in the public interest or for your official functions, and the task or function has a clear basis in law.

       

      Retention of your data

      Your data will be retained for no longer than is necessary and in accordance with our Data Retention Policy.

       

      Your rights

      You currently have the right at any time to ask for:

      • Access to your data – a copy of the information about you that we hold.
      • Erasure of your data – removal of data
      • Restriction of processing – restriction in the way data is processed
      • Objection – Correction of erroneous data
      • Data Portability – Transfer of your data to another provider of services
      • Complaint – you can complain to the Information Commissioners Office (0303 123 1113 or via ico.org.uk\concerns)

      If you would like to make a request for any of the above, please email Dr. Owain Rhys Hughes, Data Protection Officer at support@cinapsis.org.

       

      Withdrawal of consent (Opt-Out)

      If you have provided us with your consent to process your data, for the purpose of using our services you have the right to withdraw this and opt out at any time. In order to do so you should contact us by emailing Dr. Owain Rhys Hughes, Data Protection Officer at support@cinapsis.org.

       

      Concerns

      If you have a concern about the way we are collecting or using your personal data, you should raise your concern with us in the first instance or directly to Information Commissioners Office at www.ico.org.uk\concerns.

       

      Contact

      Please address any questions, comments and requests regarding our data processing practices to Dr. Owain Rhys Hughes, Data Protection Officer at support@cinapsis.org.

       

      Changes to the Privacy Notice

      This Privacy Notice may be changed by us at any time.

    Contact Us

    +44 (0) 203 858 0124

    hello@cinapsis.org

    Cinapsis® and the Cinapsis logo are registered trademarks. All rights reserved © 2019.

     

    Terms & Conditions
    Privacy Policy
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    Welcome to the Cinapsis website. 
    
    By accessing and using this website you agree to be bound by the following Terms of Use and all terms and conditions contained and/or referenced herein. If you do NOT agree to all these Terms of Use, you should NOT use this website.
    
    The content of this website and its pages is for general information and use only. It is subject to change without notice.
    
    We do not provide any warranty as to the accuracy, timeliness, performance, completeness of the information and materials found or offered on this website for any particular purpose.
    
    Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
    
    This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. We use iStock Photos for most of the imagery available. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
    
    Copyright and all other proprietary rights in the Content (including but not limited to video, literature, text and photographs) rest with Cinapsis or its licensors. All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
    
    From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
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    Introduction
    
    This website is run by Cinapsis. Cinapsis is a trading name of Cinapsis Limited No. 11282338 and MonMedical Limited No. 09728098. Registered in England, Red House, Cemetery Pales, Brookwood, Surrey GU24 0BL
    
    Cinapsis is committed to protecting and respecting privacy of every user of this website.
    
    Our information security policies are aligned to the information security management system defined in ISO27001 (2013) and we will use security technologies and strict procedures to protect your personal information. Use and transfer of any information via our website is at your own risk.
    
    If you have questions on privacy issues, please email us at hello@cinapsis.org
    
    Data collection and use
    
    We will use provided data for the purpose it was provided only. We may also use your data to contact you with information about our business solutions, services and events, and other information which may be of interest to you. You are able to “Unsubscribe” at any time via the media we will contact you.
    
    We will collect personal data or information that is specifically and voluntarily provided by a visitor to our website, attend or register to attend our events (including online events) or other events which Hicom participates at; use our products and services; contact us concerning our products and services.
    
    The information is limited and it may include such as name, title, company address, email address, and telephone and fax numbers. 
    
    We will use this personal information:
    
    To carry out commitments resulted from being a registered user of our product and services.
    To send you personalised communications which we believe may be of interest to you. These may include information about our product and service developments, webinars, events, surveys, or relevant company information. Our communication will give you the option to ‘unsubscribe’ should you wish to stop hearing from us.
     
    We will not share any data or information with any third parties.
    
    We use the website traffic and visitor information to understand the use of www.cinapsis.org. This information indicates what content is of interest, enabling us to provide the most relevant content and allow visitors to easily learn about our products and services.
    
    We use third party services, Google Analytics and Google AdWords, to collect details of website traffic and visitor information. This includes browser type, internet service provider, URLs of entry/exit pages, operating system, date/time stamp, keywords and phrases you search for, devices the website was accessed from like mobile, tablet or PC.
    
    We obtain personal information from data providers, including name, email address, postal address, telephone number and job title. We source this information for the purpose of current and future marketing campaigns.
    We currently receive personal information for our marketing campaigns from Willmington Healthcare.
    
    Any information we shared on our website and in our communication, we believe is a legitimate interest to you and may include information such as promotion and information about our products and services, thought leadership, views and insights, and knowledge how other users have succeeded working with us.
    
    How long will you retain my personal information for?
    
    We will hold your personal information as long as you are using our products and services, or to comply with our legal obligations.
    
    For personal information used by us for our own direct marketing purposes, we will retain the data whilst accurate, unless you will request to be unsubscribed / removed from our database.
    
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    Cookies allow a website to recognize users, to understand the users’ navigation. In practice, the website you visit sends information to the browser which then creates a text file. You are able to opt-out at any time from receiving cookies. In that case you will be unable to use this registration process and may find other functionality in the site impaired.
    
    When visiting our website, data logs of your activity may be collected with the purpose of understanding total usage of pages. For this very purpose we use Google Analytics which allows us a better understanding how you interact on our website. We do not collect or record your information, Google Analytics simply helps us understand the usage of our website.
    
    If you have any concerns on how our website works and how we use Google Analytics, please contact hello@cinapsis.org
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