What a 60% Admin Time Saving Actually Means in Practice

“60% admin time saving” sounds impressive.
It also sounds abstract.

Until you picture a normal working day.

In Staffordshire & Shropshire, Diabetic Eye Screening referrals were historically managed through a familiar mix of paper forms, scanned documents, inboxes, and follow-up emails. Admin teams spent large parts of their day chasing information, checking attachments, correcting errors, and answering interruptions - work that was necessary, but rarely optimal.

When referrals were moved from paper and email into a shared digital workflow using Cinapsis, something shifted.

Admin teams estimated a 60% reduction in the time spent managing referrals.

Not because people worked faster.
But because there was less to fix.

In practice, that saving showed up as:

• fewer documents to scan and re-scan
• fewer emails back and forth
• fewer manual checks to make sure nothing had been missed
• fewer interruptions to clarify missing information
• fewer issues to correct later

That time didn’t vanish.

It reappeared where it mattered:

• supporting patients directly
• reducing backlogs
• keeping services running smoothly during pressure points
• creating breathing room in teams that rarely have any

This kind of efficiency doesn’t rely on training sessions or process policing.
It happens naturally when workflows reflect how people actually work.

Admin time isn’t an overhead.
It’s hidden capacity.

And when you remove friction from the system, that capacity comes back.

If your teams are spending more time managing referrals than moving them forward, we’d be happy to talk.

Get in touch with the Cinapsis to explore how shared, clinician-led workflows can free up admin capacity while improving safety and flow, without adding complexity.

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