How Cinapsis Is Transforming Eye Care Pathways Across the NHS

Across the NHS, eye care faces growing demand, stretched capacity, and complex referral routes. But when you speak to optometrists, ophthalmologists and referral centres using Cinapsis, a clear pattern emerges, change becomes possible the moment teams are connected.

This is the story of what that looks like - in their words.

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1. Coventry

When NHS Clinical Lead Claire Roberts visited an optometry practice in Coventry, she didn’t ask about policy or national guidance. She asked a simpler question: “How is it actually working for you?”

Their answer was immediate:

“Nothing but praise - easy, intuitive, and genuinely helpful.”

For frontline optometrists, ease of use isn’t cosmetic. It directly affects whether patients are referred safely and quickly. This is why design matters - and why the feedback landed so strongly.

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2. Worcestershire

In Worcester, an ophthalmologist reviewed their cases on Cinapsis during a routine pathway meeting. Their reaction?

They were “singing the system’s praises.”

What impressed them most wasn’t a single feature - but how the platform supported better triage, clearer imaging, and faster communication with optometrists.
It’s a reminder: clinical tools work when they respect clinical workflow.

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3. Lincolnshire

In Lincolnshire, the Emergency Eye Casualty pathway used to rely on inconsistent workflows and fragmented communication.
Now, teams report a completely different reality:

• UTC and hospital communication “has never been better.”
• Teams have started developing joint clinical training plans because the pathway is now aligned.
• The transformation was so significant that the Trust is entering it for a Trust-wide improvement award.

Digital change is rarely celebrated. But when it fixes real barriers, people notice.

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4. Staffordshire & Shropshire

Diabetic Eye Screening referrals were historically email- and paper-based, with a high administrative load and risk of information being lost.

After rolling out Cinapsis, UHNM’s clinical lead shared:

“Admin teams estimate a 60% saving in admin time.”

This is the kind of quantifiable improvement commissioners want to see - and the kind that scales across pathways.

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5. Leicester, Leicestershire & Rutland (LLR)

During a pathway review, one Clinical Lead shared a line that captured the whole shift:

“Thank you for building such wonderful software… Every ICB should be using it.”

This wasn’t about technology for technology’s sake.
It was about finally having a referral model that reduces rejections to near zero, integrates with NHS Spine, and gives teams clear visibility across providers.

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The story is clear, connected pathways change outcomes

Across regions, the pattern repeats:

• Fewer inappropriate referrals
• Faster specialist decision-making
• Better communication between optometrists, UTCs and hospitals
• Stronger clinical collaboration
• Lower admin burden
• More consistent patient journeys

This isn’t accidental. It’s the product of designing digital tools around how clinicians actually work.

👉 Want to explore how Cinapsis can support your eye care pathways? Talk to our team.

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