How Cinapsis Is Modernising NHS Referral Pathways, One Workflow at a Time

Across the NHS, many pathways are still running on email chains, PDFs and manual processes. For clinicians, this means duplicated work. For patients, it means delays.

But across multiple ICBs, Cinapsis is helping teams move from paper-based systems to modern digital workflows that are faster, safer and easier.

Here’s what that transformation looks like in practice.

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1. Leicester, Leicestershire & Rutland: from 17% referral errors to “near-zero”

Prior to Cinapsis, the LLR cataract pathway had a significant issue:
referrals were being rejected due to incomplete or incorrect information.

After adopting Cinapsis, Cataract Supervisor Louise Shipman shared:

“Rejections… have dramatically reduced to near zero, due to NHS Spine integration and clear guidance for referrers.”

This single change removed weeks of delay for patients.

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2. Staffordshire & Shropshire: digital DESP referrals reduced admin by 60%

Diabetic Eye Screening referrals were historically paper-based, requiring scanning, emailing and manual checks.

After the rollout of Cinapsis, UHNM’s clinical lead reported:

“Admin teams are estimating a 60% saving in admin time.”

That is measurable transformation.

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3. Somerset: when workflows finally feel joined-up

A primary care clinician submitted feedback via the website:

“The platform has really helped me manage patients and workflow productivity. Your efforts have helped a lot.”

This wasn’t prompted. It was unsolicited positive feedback, the kind clinicians rarely take time to send unless the change is meaningful.

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4. LLR: visibility and control that didn’t exist before

Louise Shipman noted:

“Being able to trace referrals, assign work, run reports and upload directly to eRS has been time-saving and incredibly useful.”

Digital transformation isn’t abstract when it improves daily operations like this.

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Cinapsis is replacing legacy pathways quietly, quickly and effectively

Across all these regions, teams report the same outcomes:

• Dramatically fewer rejected referrals
• Clearer guidance for clinicians
• Better data accuracy
• Faster triage
• Less manual admin
• Better collaboration between providers

This is what modernisation should feel like; simple, safe and immediately useful.

👉 To explore how Cinapsis can modernise your local pathways, speak to our team

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