How Cinapsis Helps NHS Teams Work as One

Some of the biggest pressures in elective recovery come not from clinical complexity, but from system boundaries.

Different ICBs.
Different referral routes.
Different IT setups.
Different ways of working.

But when you speak to teams using Cinapsis across regions, a recurring story emerges:
collaboration becomes easier and care becomes more consistent.

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1. Midlands

After presenting at the HSJ Awards, NHS England’s Claire Roberts reflected on the programme’s work:

“We have done some great work together and delivered for the NHS and for patients.”

This wasn’t about one ICB or one provider. It was about collective impact.

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2. Lincolnshire

When emergency eye referrals moved onto Cinapsis, teams began working together in ways they never had before.

Feedback included:

“Communication has never been better… We are now developing joint training plans.”

Digitisation didn’t replace relationships, it strengthened them.

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3. Leicester, Leicestershire & Rutland

An ICB Clinical Lead said during a meeting:

“Thank you for building such wonderful software… Every ICB should be using it.”

Their teams had seen reductions in delays, clearer referral guidance and better communication across providers.

That confidence matters. It encourages other regions to follow.

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4. Gloucestershire: care leaders see the bigger picture

NHS Gloucestershire’s previous CEO, Mary Hutton, summed up the value clearly:

“Keep up the good work, the NHS needs Cinapsis.”

When leaders at this level see the impact, it signals true system change.

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Collaboration is not a feature, it’s an outcome

Cinapsis doesn’t just connect systems.
It connects:

• clinical teams
• commissioning teams
• operational teams
• urgent and routine workflows
• optometrists, hospitals, UTCs and screening providers

When people can work together more easily, the whole system works better.

👉 If your region is exploring cross-ICB collaboration, we’d love to help. Get in touch.