Tell us a bit about yourself and your professional background
At the beginning of my career, I gained extensive operational experience in telecoms - both consumer and B2B - leading a diverse range of operational teams. I later progressed into a business-wide change manager role, working with operational teams across the UK and offshore, helping to ensure the business was ready for the launch of new products and services.
I made the leap into healthcare by joining EMIS Health’s Acute division as a Project Manager, looking after the delivery of complex Medicines Management solutions across the company's UK base. Having always loved change management, I then moved into a new role as the Operational Readiness Manager, responsible for managing some incredibly talented people in internal change, implementation and training, as well as looking after new graduates.
I was then fortunate to be offered an opportunity as the Head of Support, where I was able to further develop skills and expertise in healthcare and strategic leadership, as well as work closely with my management team and the wider operation to help drive continuous improvement initiatives. My time in EMIS sparked my passion to work on more impact-driven health tech innovation.
When (and why) did you join Cinapsis?
I first joined Cinapsis in 2021, after being approached about a new opportunity in the business. On further digging, I was fascinated by the work the team was doing and the impact it was having on clinicians’ and patients’ lives. From reading the client testimonials, I could see the potential Cinapsis had to make a huge impact on patient care and I wanted to help drive this mission forward.
Meeting the team, I soon discovered that everyone was as passionate about the product as I was - there was an incredible motivation to deliver genuine improvement for the NHS and a really positive culture of teamwork and collaboration, which remains to this day.
What specific skills and experience do you bring to this role?
Given my well-rounded operational background, I have a strong understanding of the customer journey. This includes understanding how each individual’s unique needs can be addressed and managed throughout a service change or new system delivery and how to take into account the internal pressures a team may be under.
I have also found my experience with handling consumer exposure and feedback incredibly useful. Having worked with a diverse range of people and clients throughout my career, I am able to provide expertise from working in close partnership with organisations including the NHS, and how to nurture respect and joint value within these partnerships.
As a leader, I am also experienced in coaching and mentoring people to realise their potential. Whilst I believe in performance management, my ethos is to first and foremost set out a positive culture and within this framework to then develop a team to realise their full potential as individuals. There is no better feeling than seeing team members flourish over the course of time.
What does a typical day look like in your role?
My day starts by checking on meetings and emails, to ensure important work for the day and week ahead is prioritised as needed. I then check to make sure that the team is okay and that there are no blockers that need to be overcome within their workload.
After this, I work on my own caseload. This can range from supporting clients’ projects, driving internal change, supporting the team with their development and any new or challenging queries. My day also often involves regular discussions with the other members of the leadership team, where we share our collective knowledge and experience to help support one another.
What’s the best thing about being in the Cinapsis team?
Without a doubt, the people. Throughout my career, I have always enjoyed working with people, but at Cinapsis we have a uniquely incredible group of colleagues and clients. It’s a dream to work with them every day. I’ve been able to build really special relationships with our clients and I always look forward to working with our team, who are genuinely so talented and dedicated.
What are your aims and ambitions for the remainder of 2023?
Moving forward in 2023, I’m continuing to double down on identifying what the team can do to keep improving the roll-out of our platform - making it as smooth as possible and taking ourselves to the next level in terms of delivery. As a team, we want the journey for customers to be simple, straightforward and fun. We hope to continue delivering this while offering valuable support and improvements for our clients as they face significant pressures amid the current crisis.
What does the next year hold for Cinapsis? What are you excited about?
There is so much to look forward to over the next year! I am particularly excited about the new range of features and added functionality that we’re working on, especially within Ophthalmology. This is relatively new territory for Cinapsis and a historically underfunded area where we can help make a significant difference. We also have a number of exciting new partnerships that we’ll be announcing soon - so watch this space!
Have you got any fun or interesting facts we should know about you?
I absolutely love being out in nature. So in my free time, you’ll often find me walking by the sea or through the mountains and exploring the great outdoors. I also have a qualification in Mountain Leadership, although I must confess I may be a little rusty on some of the more difficult skills these days!
I’ve been lucky to be recognised a fair few times over the years by different businesses and internal awards. However, on a professional level, one of my proudest moments was being named one of the top 100 UK employees as part of the Vodafone Legend Awards - the whole experience was mind-blowing, including a once in a lifetime trip to Dubai with the other winners.
Spending time with family and friends is also really important to me and I’m a massive foodie, so I’m always on the lookout for great places to eat - send any recommendations my way!
How can people get in touch with you?